Shipping and Returns
By using this site and our service you agree to be bound by the terms & conditions as stated below.
Postage Time Frames
Typically, all of our orders are sent out the same day they are ordered if ordered before 12:00am. If the order is placed after 12:00am, the vast majority of orders will be sent out within 24 hours. We cannot guarantee orders will be sent out in this timeframe as occasionally we may need more time to sort, pack and send your order. All you need to know is we will get your order out to you as soon as we physically can.
Postage and Packaging Costs
The maximum amounts stated for the typical postage & packaging prices means that once you reach that amount you will be charged no more postage no matter how much you order.
UK Recorded Delivery (Signed For):
This shipping option has added security of your order compared to standard first class delivery, royal mail will knock on your door and ask for a signature to say it has been recieved. In the event your order is lost in the post, Harder Vinyl has a serial number for it, so that we can trace it through royal mail and either get it back or get you a refund for a maximum of £28.00, if your order is more expensive then this please choose Special Delivery as this has higher compensation for lost items.
- Typical P&P Prices: £2.50 for first item, £1.00 for each item after. (Max: £14.00) *
UK Special Delivery (Signed For):
This option has the same security as Recorded Delivery but also has the added bonus of higher compensation for more expensive goods (upto £500), We recommend this delivery option if you order between £30 & £500. Special Delivery has the same delivery timescales as Recorded Delivery.
- Typical P&P Prices: £4.50 for first item, £1.00 for each item after. (Max: £20.00) *
European Delivery:
This option is only for our overseas customers in europe. We can re-assure our european customers that this option has a signed for option as standard. So maximum postal security.
- Typical P&P Prices: £3.00 for first item, £1.50 for each item after. (Max: £18.00) *
Worldwide Delivery:
Speaks for itself and is only for our overseas customers. We can re-assure our overseas customers that this option has a signed for option as standard. So maximum postal security.
- Typical P&P Prices: £4.50 for first item, £2.00 for each item after. (Max: 28.00) *
Shipping Costs
All shipping costs are determined by the weight of the product(s) ordered and where in the world we are shipping to, unless otherwise stated. The shipping costs are always displayed to you when you proceed to the checkout and before you enter your payment details. Please make a careful note of this as mistakes cannot be rectified afterwards.
Ordering & Dispatch
Unless otherwise stated in the item description, all items will be despatched within 5 working days of receiving your order under normal circumstances. If we anticipate any delay in this time period we will endeavour to keep your informed by email. If your order is ready for dispatch earlier, we will always send it as soon as we are able to. All products are fully checked & tested before dispatch, but in the unlikely event of faulty or damaged goods please refer to our returns policy below.
Delivery
We can deliver goods to most countries throughout the world. As a general guide, approximate delivery timescales after dispatching your products are:
UK 1-4 working days
Europe 3-5 working days
USA and Canada 5-6 working days
Rest of the world 6-8 working days
Returns
Faulty or Damaged goods should be returned to us within 10 days of delivery. We will not accept any returned faulty or damaged goods after 10 days. Contact us for a returns number and address to send to.
We will fully inspect the goods before making any refund decisions, after which you can expect your refund within approximately 5 working days after we receive your faulty or damaged goods. Please note you shall not be entitled to a refund of the shipping costs incurred in returning the goods to us and may also have shipping charges deducted from any refund owing unless the product is found to be faulty or damaged.
Before returning your faulty or damaged goods to us please ensure that you sufficiently package the product(s) using similar packing to what the product was shipped to you in. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. We will not accept liability for goods lost or damaged during transit returned by you, therefore we advise insuring all products returned to us. (For further information please ask your local post office branch).
In the event of an unwanted product you may return it to us within 7 working days for a replacement or a refund, anything sent after 7 days will not be accepted.
* Typical Prices for Postage are based on vinyl, other items may be more or less.
